The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Hyken Shep)(Paperback)
EAN: 9781640951532
In today's competitive business climate, you can't just satisfy your customers. You have to be better than that, giving them experiences that they won't forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create.
In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases - from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer - and shows how you can do it too.
Hyken's message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to
In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases - from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer - and shows how you can do it too.
Hyken's message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to
Cena 409 Kč v 1 obchodě
Obchody, které prodávají The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Hyken Shep)(Paperback)
Zobrazit historii ceny The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Hyken Shep)(Paperback)
Historie nejnižsí ceny The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Hyken Shep)(Paperback). Porovnání obchodů, které prodávají The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Hyken Shep)(Paperback).
Československo Česká a Slovenská FederBotanický slovníkDárek pro SáruHudba, smysl a nesmysl - Alfred BrendeZOO - Samolepková knížka
- neuveTrendy soudobé diabetologie. Svazek 12Shallow GravesNew Horizons 3 Student's BookMFP Omalovánky Lada A5 - Rozpustilá zvPovaha změny - Bezpečnost, rizika a stCesty za poznaním a objavmiMaxim Velčovský - Vše za 39 - Velčovsk