Successful Difficult Conversations - Improve your team's performance, behaviour and attitude with kindness and success (Gill Sonia)(Paperback / softback) - diskuze

Whether you are a Head or Deputy Head, a Head of Department or Year 3 Teacher, this book is an invaluable read. It is full of practical ways to help you, when facing one of `those'' conversations with a colleague or parent, you know in your heart you need to have, but would rather avoid having, because you don''t really know what to say or how to say it.
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