Order Out of Chaos: Win Every Negotiation, Thrive in Adversity, and Become a World-Class Communicator (Walker Scott)(Pevná vazba)

A crisis negotiator's guide to influence and persuasion.As one of the world's most experienced kidnap-for-ransom negotiators, Scott Walker has successfully resolved life-or-death crises, facing down gang leaders, pirates, cyberhackers, and extortionists. Now he's bringing the lessons he learned in those situations to you.In this book you will learn his essential negotiation principles and strategies, as well as his tools and techniques, all of which are supported by astonishing real-life case studies. You can begin to add these techniques to your repertoire immediately to become a world-class negotiator, capable of persuading anyone, no matter how tenacious and uncompromising they are.Built on decades of scientific and academic research, along with Walker's extensive experience, Order out of Chaos gives you simple, proven approaches. You'll learn
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