Transforming Technical Services through Training and Development (Givens Marlee)(Paperback)

Technical services departments are increasingly expected to do more with less, which means that finding a balance between meeting service demands and developing staff knowledge and skills is more challenging than ever. Today's next gen catalogs, changing cataloging rules, and diverse formats and delivery models demand that technical services professionals and paraprofessionals keep up with evolving best practices for the work they do. Fortunately, libraries can adopt methods such as Training Within Industry (TWI), lean management, and instructional design methodologies to develop a learning culture that continuously improves service delivery. Using case studies, this collection showcases a variety of creative and practical training development and organizational strategies that libraries and consortia have used to tackle issues related to skills gaps, remote work, student worker
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