The Customer Communication Formula: How to communicate with your customers and boost your customer service brand (Purvis Charlotte)(Pevná vazba)

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EAN: 9781946425812

A Tried, True, and Tested Formula to Increase Customer Satisfaction and Boost Your Brand One conversation with a client changed everything for the author, Charlotte Purvis: "We do not want the people answering the phones to sound like they are just sitting around at home talking to their family and friends."That statement was the catalyst for Charlotte Purvis to develop the 3-F Customer Communication Formula.Friendly + Formal + Focused = Customer Service Success This Formula helped her clients create an environment where Customer Service Professionals (CSPs) spoke in a manner that customers would know they were contacting a Best-in-Class Contact Center, instead of someone sitting at home chatting on the phone with their family and friends.That conversation with the client was over 20

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