Leadership and the Frontline Workforce - Gilmore Crosby - diskuze

This book explains practical culture change based on engaging frontline workers and citizens in real engagements including at aluminum fabrication and bauxite refineries, social service agencies, and citizen engagement projects. Just as history has traditionally been written from the view of the victors, so leadership and management theory has been written from the point of those on top. A noted exception was Kurt Lewin, who deeply identified with people in all walks of life, and demonstrated through research that the most reliable approach to increase productivity and morale is to engage everyone in any system in generating solutions and implementing them. LewinÂ’s method includes training in basic skills, such as conflict management, and alignment of the authority structure to support action at all levels, especially those on the front lines of work or of social change. He called this training-action-research.The authors of this book have practiced a Lewinian approach for the past 70 years and over two generations. Three generations, really, as the family was deeply influenced by the blue-collar wisdom of William Crosby (1896-1975) who was an hourly worker in the rail yards of Pittsburgh.This book teaches by blending in the voices of men and women like William, telling stories from frontline workers who have experienced the good, bad, and the ugly of being targets of change at the bottom of systems.The idea for this book came initially from another blue-collar man named
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