Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Baer Jay)(Pevná vazba)

Haters are not your problem... Ignoring them is. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more pub­licly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to Hug Your Haters - Jay Baer od authora Jay Baer a nakladatelství za skvělé ceny na e-shopu Martinus.cz
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