Foundation of Intelligent It Operations: Cmdb and Service Maps (Verma MR Prafull)(Paperback)

The scale of enterprise IT environments are growing rapidly and computing resources are deployed in abundance. Consequently, management of IT operations gets increasingly complex. Service Maps and the CMDB (Configuration Management Database) are key tools to enable an organization to intelligently manage the complexity of dependencies and relationships between components. Theoretically, this sounds reasonable and easily achievable, especially since the concept of a CMDB was introduced in ITIL v2 more than a decade ago and the assumption is that almost all organizations that have adopted ITIL would have a CMDB and be delivering on its intended objectives. The reality is far removed from theory though. Designing, implementing and maintaining a sensible CMDB that is fit for purpose and does not end up being a project set up for failure requires more than just theoretical knowledge.
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